Enterprise Customer Success Manager - DACH

(Germany - Remote)

Do you want to work for the world leader in Idenitiy Security? Then keep on reading!

About the Role

Our client is a global leader in Identity Security, working with some of the world's most recognised organisations to protect their most critical assets. They provide cutting-edge security solutions across identity, cloud, and enterprise environments - helping customers stay secure in an increasingly complex digital world.

As an Enterprise Customer Success Manager, you'll be a trusted advisor to key enterprise customers across the DACH region. You'll guide them through their security journey, ensuring they get maximum value from their technology investment, driving adoption, and strengthening long-term partnerships.

We're looking for professionals from a technical background (Sales Engineering, Technical Customer Success, Technical Account Management or Advanced Tech Support etc...)

This is a customer-facing role, working closely with Sales, Technical Consultants, and Professional Services to deliver an exceptional customer experience.

What's on offer?

• Remote contract in Germany
• Market leading base salary (to be dicussed on your application)
• 9% annual company bonus
• Pension/Retirement Plans
• Income Protection
• Health Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Stock Equity Programme
• Wellness Programs
• Flexible Work Arrangements
• Generous PTO policies, including vacation, sick leave, and holidays. ​
• Parental Leave (maternity, paternity, and dependent care leave.) ​
• Education Support: Offers tuition reimbursement, paid industry certifications, and access to online courses.
• Mentorship Programs: Provides mentorship and customized development tracks

Key Responsibilities

• Build strong, trusted relationships with enterprise customers across the DACH region
• Help customers define success criteria and measure outcomes based on KPIs and ROI
• Lead regular business reviews (QBRs) to track progress and ensure value delivery
• Partner closely with Sales and Technical teams to support renewals, upsell, and cross-sell opportunities
• Monitor product adoption and customer health, identifying any risks or challenges early
• Provide guidance on security best practices and solution optimisation
• Manage complex customer relationships across multiple stakeholders and regions
• Collaborate with internal teams to ensure SLAs and customer expectations are met

What We're Looking For

• 3+ years experience in Customer Success, Technical Account Management, Sales Engineering, or similar client-facing roles
• Strong relationship-building skills with both technical and senior executive stakeholders (up to C-level)
• Experience working with enterprise software or security solutions within large-scale organisations
• Knowledge of Identity & Access Management (IAM/PAM), security operations, or enterprise IT environments is a plus (but not essential)
• Familiarity with technologies such as Active Directory, Windows/Unix administration, cloud platforms (AWS, Azure, GCP), scripting, or DevOps practices is highly desirable
• Fluent in English and native-level German language skills are essential

Why Apply?

Our client is passionate about building an inclusive and supportive environment where innovation thrives. You'll have the opportunity to work with leading-edge technology, collaborate with an exceptional team, and build relationships with some of the world's most respected organisations.

This is a remote role based in Germany, offering flexibility, autonomy, and the chance to make a real impact.