Sr. Cloud Technical Support Engineer

Are you passionate about cloud technology and ready to take on exciting challenges? Our client is at the forefront of modern application development, providing cutting-edge solutions across cloud, mobile, and edge platforms. With a focus on delivering exceptional user experiences, they offer unmatched performance, scalability, and flexibility.

As a Cloud Support Engineer, you'll play a pivotal role in ensuring customer success. You will be the primary contact for clients, troubleshooting technical issues, and offering expert guidance. This is your chance to collaborate with a team of innovative professionals and contribute to transformative projects in the tech industry.

Key Responsibilities:

• Resolve customer issues in both on-premises and cloud environments.
• Monitor cloud deployments and respond to customer inquiries promptly.
• Engage with clients through various channels, providing clear and effective solutions.
• Recreate technical problems to assist in troubleshooting and improving our client's platform.
• Share insights from customer interactions with internal teams to enhance products and services.
• Develop and maintain technical documentation and best practice guides.
• Gain in-depth knowledge in specific areas of our client's technology stack.
• Work onsite at our client's office 3-5 days a week, depending on requirements.

What We're Looking For:

• A minimum of 4 years in technical support or related roles.
• Proficiency with support tools like Zendesk, Jira, and Confluence.
• Strong understanding of Unix/Linux systems and network protocols (HTTP, TLS, DNS, etc.).
• Familiarity with cloud platforms like AWS, Google Cloud, or Azure.
• Experience with NoSQL databases and distributed systems is highly desirable.
• Hands-on experience with programming languages such as Java, Go, or Python is highly desirable.
• Knowledge of Kubernetes and Docker is an advantage.
• A proactive, detail-oriented mindset with a passion for continuous learning.
• Excellent communication skills, both written and verbal.
• Ability to work a rotating schedule, including weekends.

Why Join Our Client?

Our client is dedicated to empowering developers and organizations with their innovative cloud database platform. By joining the team, you'll enjoy:

• Flexible time off to balance work and personal life.
• Comprehensive health and wellness benefits.
• Financial perks including equity programs and retirement plans.
• Opportunities for career advancement and personal growth.
• A supportive and dynamic work environment with great perks like ergonomic setups and office snacks.

Ready to make a difference? Apply now and become part of a company that values your contributions and supports your career journey.